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E-commerce Specialist

Overtime

Overtime

New York, NY, USA
Posted on Wednesday, January 17, 2024

E-commerce Specialist
We are looking for an E-commerce Operations and Analytics Specialist to join our team and play a pivotal role in enhancing our online presence and optimizing the customer journey.The E-commerce Specialist is responsible for analyzing and improving sales performance, collaborating with various teams, conducting market research, staying updated on industry trends, managing inventory and logistics, optimizing the consumer journey, collaborating on marketing efforts, overseeing product content, implementing SEO strategies, and providing detailed analytics and reporting. The ideal candidate should have a bachelor's degree, at least 3 years of E-commerce experience, strong analytical skills, knowledge of relevant tools, and excellent communication and collaboration abilities.

What You'll Do:
  • Collaborate with the Sr. Director of Commerce to contribute to the overall success of Commerce P&L.
  • Assist in the performance management of shop.overtime.tv, including design, merchandising, logistics, and customer experience.
  • Contribute to the growth and management of Overtime’s wholesale program and retail store in the OTE Arena.
  • Support the licensing program by collaborating with distributors, manufacturers, and managing intellectual property agreements.
  • Assist in inventory planning and merchandising for omni-channel operations.
  • Monitor and analyze sales performance, traffic, and customer behavior data to identify trends, opportunities, and areas for improvement.
  • Collaborate with cross-functional teams (marketing, operations, customer service) to align and execute sales strategies and enhance user experience.
  • Conduct market research and competitor analysis to identify market trends, customer needs, and competitive positioning.
  • Stay updated with e-commerce industry trends, best practices, and technologies, recommending innovative strategies for improved sales performance.
  • Explore and optimize the consumer journey to enhance engagement, conversion, and overall user experience.
  • Collaborate with the marketing team to develop compelling online campaigns, product launches, and promotions to drive traffic and sales.
  • Administer Shopify sites, ensuring accuracy of pricing, images, product descriptions, and online catalog.
  • Implement SEO best practices and execute new strategies across the platform.
  • Utilize Google Analytics and other tools to measure user experience, conversion, retention, and provide insights for improvement.

Who You Are:
  • Proven experience in Ecommerce management, preferably in a fast-paced and dynamic environment.
  • Familiarity with managing multiple revenue channels, including D2C, B2B, Retail, and Amazon.
  • Experience with Shopify store maintenance, merchandising, and UX/UI improvements.
  • Strong analytical skills to contribute to P&L responsibilities and achieve revenue growth goals.
  • Ability to collaborate with cross-functional teams and support various aspects of the customer experience.

Qualifications:
  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • 3+ years of experience in E-commerce, with a proven track record of success.
  • Strong analytical skills and proficiency in data analysis tools.
  • In-depth knowledge of e-commerce platforms, SEO/SEM, and online advertising.
  • Experience with Shopify and other relevant tools.
  • Excellent communication and collaboration skills.
  • Detail-oriented mindset with a focus on data-driven decision-making.
  • Proactive problem-solving abilities and a strong sense of initiative.

Overtime expects the annual salary for this role to be approximately $75-80K, in addition to benefits, paid time off, and equity in the company.